Questions + Info
Frequently Asked Questions
Order Process
When you place an order on our website, you will receive an order confirmation email. When your order is shipped, you will receive an email confirmation. We recommend creating a customer account to track and view all of the details of your orders.
Shipping
Shipping rates vary based on carrier selected at checkout. Shipping is not waived for returns, unless the item is defective in which case you may email us at thewishingwellshop@gmail.com to arrange shipping. Items shipped on your own, may not be reimbursed.
Shipping Time Frames
Due to Covid restrictions and delays with our vendors and the shipping ports, shipping time frames are heavily delayed. We will communicate with you via email with an estimated shipping time frame. We thank you for your patience and understanding.
Accepted methods of payment
We accept Visa, MasterCard, Discover, American Express, and Apple Pay on supported devices.
Pick Up Option
Pick up in-store: We offer pick up in store as a check out option. You will still need to enter a shipping address. Shipping will be waived for all pick up orders. We will email you with your order status and instructions. Your order will be held for 14 days.
Returns
We accept returns within 14 days of purchase with an original receipt. Items must be new and in original packaging and unused. We don’t accept returns on Tutu’s, Petticoats, and Ride on cars. Defective items may be returned within 14 days with an original receipt on a case by case basis.
Questions or Comments
For questions, comments or assistance, we invite you to contact us via email: thewishingwellshop@gmail.com
These polices have been updated on 08/15/2020.